Thank you for booking the Puppy Package. In order for your stay to be enjoyable while respecting other guests, it is essential to consider some conditions applicable to the package.

• Only one dog, weighing a maximum of 15 kg/35 lbs, is allowed in your room. If your pet does not meet our eligibility conditions upon arrival, you will not be able to access your room, and the cancellation conditions of the package will apply;
• This offer is available only for outdoor rooms;
• Access to the dining room of the Les Palmes restaurant, the courtyard, pool and spa areas, the massage center, and the gym is prohibited for animals;
• You are allowed to walk through the hotel lobby with your pet on a leash, but stopping is not permitted;
• Leaving the animal alone in the room is strictly prohibited;
• Room cleaning during your stay must be done without the presence of the animal inside;
• It is your responsibility to pick up your pet’s waste, both inside and outside the establishment; Any damages caused by your pet will be charged to your credit card;
• Any noise disturbances caused by your pet, disturbing other hotel guests, may result in a penalty or even expulsion from the hotel without compensation;
• In the event of an incident within the establishment attributed to the animal, the customer assumes all financial and moral responsibility;
• The customer agrees to indemnify and release the hotel, its owners, and executives from any liability for damages caused by the animal;
• The hotel reserves the right to pursue legal action against the owner of the animal;